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Hola Buenos dias; Alguien me podría indicar como obtener reportes históricos del Contac Center pero que me a través de una gráfica pueda ver el mayor trafico de llamadas en el dia y si hago click en esa porción de la gráfica me muestres los agentes...
Good Afternoon; A pleasure to greet you , I need yur support so that you can help me with the following problem:I would like to know how to lock the taskbar in the Cisco Agent Desktop ( CAD ) so that only supervisors have the privilege of placing th...
Hi djlundberg; I appreciate your information, effectively I desire to lock the toolbar in CAD to Agents nevertheless hope that this permission is controlled by supervisors is possible to enable this through the workflow? Waiting for your comments. Be...
