A customer reports that contact center agents sometimes get a 403 Forbidden when trying to log into the desktop. This error resolves itself on its own after around a few hours; without going deep into troubleshooting, can someone give me a few hints ...

I am troubleshooting a change in behaviour for the end users of a customer, and noticed that it also behaves the same in my own org:   When i schedule a Meeting and invite another person as a Co-Host, this person is not able to go to the Webex Site a...

Im not a reporting person but i saw that the "Customer Journey Analyzer" (aka reporting for WxCC) offers quite a lot of reporting options.   A customer wants to have a report in the Agent Desktop that shows the status of the other Agents - so far so ...

My customer has a procedure in their DB to lookup the validity of credentials provided via IVR - from MS SQL Studio calling that procedure works as expected, but when i paste the same code in the DB Read step, Testing it returns 0 rows and running it...