ivan.karagodine
Level 1
Level 1
Member since ‎10-31-2014
‎09-01-2021

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  • 14 Posts
  • 0 Solutions
  • 27 Helpful votes Given
  • 2 Helpful votes Received
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We have  UCCX version 10.6  in production and  everything works as expected. On our development system we have upgraded everything (CUCM, UCCX, Media Sense) to version 11.5. We were waiting for all the new features  and filtering recordings by tags i...
We have UCCX 10.5 with Finesse desktop and MediaSense 10.5(1). UCCX automatically tags all the call records with agent ID, Team name and CSQ name. We upgraded MediaSence to _SU1 and I enabled AgentInfo Gadget on Finess desktop layout. It seems to be ...
Cisco MediaSense v10.5(1)_SU1 as one of new features listed AgentInfo gadget. In Mediasense user guide it says: " The gadget is configured on the Finesse Agent desktop and can be hosted on both primary and secondary MediaSense nodes... When an agent ...
Community Statistics
Member Since ‎10-31-2014 09:45 AM
Date Last Visited ‎09-01-2021 12:05 AM
Posts 14
Total Helpful Votes Received 2
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