About gary.herman

gary.herman · 11-14-2018

My reports are coming up with zeros when I try to pull them from the "schedule reports". If I run them from the inventory delta report link on the left and select dates, the snapshots that are shown only look like this "CSP000903571 ( )" in both col...

gary.herman · 11-07-2018

We are analyzing several customer's collections and finding incomplete addresses on some items. Many are missing the street address. Can we manually correct the missing data? Or is there something incorrect in the discovery phase?

gary.herman · 10-18-2018

Legacy portal customer, existing portal and doing a new install of the software collector. Can not add users through the CSAM tool. The message is to approve the legal agreement but there is no legal doc or selection available. Screen shots are avail...

gary.herman · 10-01-2018

Customer selects hyperlink. The form does not load for acceptance.

gary.herman · 08-28-2018

Customer can not add CCO Users (with associated contracts) using the CSAM tool.

gary.herman · 11-14-2018

That fixed both issues even though time zone was already set correctly. Thanks!

gary.herman · 11-14-2018

Did you get any resolution here? My reports are coming up with zeros also, when I try to pull them from the "schedule reports" and select immediately. If I click on the inventory delta report link on the left, when I attempt to select dates, the sn...

gary.herman · 11-07-2018

Yes, CCW does show the full address, I spot-checked about a dozen serials.

gary.herman · 11-07-2018

Actually, all the line items missing info are not covered under any contract, ours or otherwise. Those that are covered have all the correct info.

gary.herman · 08-28-2018

Would need to do this as a private message as it contains customer specific info. Gary

Member Since	‎12-05-2016 07:00 AM
Date Last Visited	‎04-03-2024 12:05 AM
Posts	18
Total Helpful Votes Received	5

User Statistics

User Activity

Inventory Collection Delta Report blank

Some addresses incomplete in SNTC portal

CSAM Tool - not able to access legal agreement

CSAM Tool - Not opening legal agreement

Portal Access

Re: Inventory Collection Delta Report blank

Re: Inventory Collection Delta Report

Re: Some addresses incomplete in SNTC portal

Re: Some addresses incomplete in SNTC portal

Re: Portal Access