Hi all,We are facing issue with outbound call. If we are calling any mobile number from jabber and called party is directly disconnecting call (without answering) call keeps on ringing around 30 sec. It's not disconnecting instantly.I can see in GW d...

Hi All, I wanted to know more about transInCalls field in skill_group_interval table. When I am checking reports based on skill_group_interval table in CUIC always see TransInCalls value is "0" but it should show transferred calls to respective skill...

Hi All, I want to create CUIC Abandoned call report which will show all the abandoned calls with callers number. Requirement is to see callers number along with call abandoned reason for example below call disposition codes.1=AbandonedinNetwork2=Aban...