Hi,I have created a Script for our Option 5 in the call tree and it has two menu press 1 for Laptop and Press 2 for iPad, now our customer wants a new step in the option that goes plays the main menu "Press * to go back to Main Menu" We have 1-6 opti...

Hi Guys ,  I like to add a option in my script that will check if our Spanish agents are logged in to CSQ'sUpdate Spanish logic to check if Spanish agents are logged in to CSQ before allowing them to into the queue* Like to Create a prompt to push th...