Hi Guys, I wish you all a good day, We have: A Script that play a Welcome Message (wav), search for VIP customers, and then if there's no free Agent it will play some prompts in English and Arabic. What's Wrong: The customer will stay on the qu...
Dears I hope you all doing good, We have CCX with Finesse, we have a simple script that loop though a xml file for VIP users to get them to the first free agent (test phase), now we want to update this file with a large xml file (350 mobile/exten...
Dears, hope you all doing well,We have this environment (call flow):ITSP (SIP Trunk) --> CUBE --> CUCM (5001 is AA) --> CUC (Customer Service 0 is a hunt group on CUCM extension number 1888) We have one way-audio and the call will disconnect after 1...
Dears, hope you all doing well,I have this environment (call flow):ITSP (SIP Trunk) --> CUBE --> CUCM (5001 is AA) --> CUC (Customer Service 0 is a hunt group on CUCM number 1888) Everything was working good until I created a Single Number Reach o...
Thanks for the reply Anthony, This is helpful, to achieve this I should move all the wav files to the queue and make them all interruptible, this way it will only play the files when there's no Ready Agent, and I will put the messages that must b...
Yes I know that, I tried to do it as your example "asList" and I got the error. once I open my work PC I will also try "aslist" and check. But I think it's how I structure the Array inside my Variable, I didn't know how to do it properly.
Thanks a lot for the detailed reply, thanks for your time.The "subflow script" did't work for me, I got this error "unidentified method aslist", so I decided to go with the first approach, I have to edit my .xml list to have the "status" attribute.Cu...
@Anthony Holloway wrote:First, you shouldn't need to loop an XML file. Using Xpath and a known unique identifier, like a calling number, you should be able to access the element in the XML document precisely.First, Thanks a lot for your reply. I'm c...