I want to manually create my route patterns and not use the @ symble.  But I haven't fond a good way to implement blocking 1900 numbers, toll free numbers Canada, Caribbean. with the @ symbol is easy to do with route filters but how is it done withou...

I have a script that was created with contact  center version 7.1. I upgraded 7.1 to 11.0 now I'm trying to open this script in my Lab which is contact center 7.1. I'm also using windows 10 to use the scrip editor.  Please see the screen shot attach...

Is there anyway to set up a trigger in the script that if the agents  aren't logged in to take a call a email is sent to someone.  Contact center 10.6 agent desktop 

Hello I have a IVR script configured that points to a ACD QUE but  I want it to point to two different ACD QUE'S  What is the best route to do something like this?