Hi, I enabled state tracing for a few agents in PCCE 11.5 sandbox and it seemed like it was successful. However, when I try to make/receive any calls by those agents, I don't see any entry in the Agent_State_Trace table and I really want to examine t...

Hi, I was working with the PCCE sandbox and wanted to enable state tracing so that I could see entries in Agent_State_Trace table. However, I did not find any option in CCE Administration to enable state tracing for agents. I tried to update the agen...

Hi,Is there anyway that I could connect to the database of the PCCE 11.5 sandbox to check how the activity is affecting the underlying tables?Regards,Sid