CUCM 8.5.1.12012-1 UCCX 8.5.1.11003-32 Investigating an issue where users are experiencing an intermitten issue where there is a delay of 10-12 seconds from when they pick up a call until audio is heard. According to CDR's all calls that experienced this problem were re-directs from UCCX. Basically there is a simply Menu service on UCCX that transfers to a directory number on phone A, phone B uses then CallPickup feature to grab the call. But for the first 10-12 seconds no audio is heard. Direct calls do not experience this issue (internal & external). Normally I would think its something network related when there is delay but it appears to be only one these redirects. Anyone experience anything like this before. With call pickup and answer delay. Thanks ... View more

Is there a limit on how many directory numbers can be configured on a CTI route point? My searches are coming up empty so far. Thanks ... View more

Hello all, I am working on a design for two Communications Manager clusters, one in the Middle East and the other in Asia. Both clusters will be servicing sites in multiple countries with differing dialing/blocking patterns for local, national, toll-free. Which makes things a little more difficult when using the device/line approach to providing class of service. Instead of creating cluster wide blocking patterns/partitions/css, I am considering doing this at a Country level. Unfortunately this would ultimately create as many partitions/css's as using the tradational method to CoS. Im curious on what others have done in a similiar situation, pros/cons, etc.. All input is welcome, thanks in advance. ... View more