Suggestion if delivery workflow is internal, In plan tab, if you need to send separate email (one to customer, one to the performer of the task) Top level tasks execute: concurrently Setup a Parent Task and the subtask(s) execution is dependent upon the delievery but in this example there is only one task so set to concurrent and under Email use standard templates to the customer Notify when activity starts (order has been approved and fulfillment has begun etc) Notify when activity completes (order has been completed etc) Evaluate condition when delivery phase starts is on The delivery task would be a child task (indent) with the Email - Notify when activity starts: setup standard template to performer (person/queue) Evaluate condition when delivery phase starts is on Upon completion of the delivery task, the parent will close and the customer will be notified. You can contact me and I would be happy to show you a few setups.
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