Hi, I have a partner engineer at Verizon who asks if we can failover to FXO ports on the UC 520, when it is connected (by Ethernet) to an 1841 that terminates the SIP trunk? The 1841 is the actual device that terminates the SIP trunk and not the UC 5...
Does the UC500 have the capability through a third party to accept Voice Recognition/self service....."for cust service, press or say 1" etc? Thank you.
Attached PDF includes instructions and screenshots documenting implementation of Basic ACD on UC520 with 7.0.3 software, using CCA 2.0.1 (which will update the BACD Tcl scripts to version 3.0.0.2).
UC 500 has the Basic ACD (Automatic Call Distributor) feature that is in CME, and your customer can use this for basic call agent functionality. The Smart CallConnector Operator is meant for operator attendants to transfer/handle calls. You can compa...
Hi Alaa,With a single UC 560, you can have to up 20 remote teleworker sites, with up to 5 users per teleworker site (from the UC 560 Platform Reference Guide: https://www.cisco.com/cisco/web/solutions/small_business/products/voice_conferencing/uc_500...
Thanks Steven, that's a useful link. So all three points are possible then w/ a multisite topology of Unity Express through CLI configuration?John, here's more information regarding distribution lists and their usage, which addresses your #2/#3 point...
Hi Bob, the UC 560 and 540 make ordering & licensing much simpler, offer increased voicemail storage/ports, additional DSP resources, and larger compact flash memory. Also, the 560 can scale up to 104 users.The UC 520 has not been announced EoS. Keep...
