For CTI Integration between Siebel and Cisco Contact Center,We have developed a CTI Integration solution between Oracle Siebel CRM and Cisco Contact Center (UCCX, UCCE, and PCCE). It's a multichannel adapter (connector), i.e. it does support chat an...
Thank you for the update. I do have the latest desktop client, updated, and still see no option on how to achieve this, i.e. "send a link or schedule a meeting directly from a Room....". Can you please share the process to enable such functionality. ...
I am facing the same problem, i.e. I need to add a link to my website, where a user clicks on it and them can join a room that I have created on Spark.Note: Any user should be able join it ( a public room, no invite should be required), because you c...
Hi Sajith,How do you handle multichannel tasks such as chats where it is must that to open a conversation mode and the replies from the customer must go to the last agent? Is it being handled with "interactive MRDs" automatically in Cisco? So, if we ...
