Hi Everyone, We have a UCCX solution for our Contact Center. I got a new requirement to create a distinction in the data despite being stored in the shared database. For example, each department wants to see only all information related to them and n...

Hi All, Could someone assist to resolve the aforementioned subject. We are not able to spool reports from date 16/04/2021 to 18/04/2021. This happened when the CUIC services restarted with no human intervention on the Primary UCCX 11.5.1.11001-34

Hi Guys, Seeking assistance on how to integrate between CME with a non Cisco  proprietary contact center solution through enabling a CTI interface and configuring some sip extensions on CME for termination of IVR.This my first time am tasked to do it...