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afeldsott
‎01-24-2020
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1 Helpful Vote
10 Replies
5 Replies
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Member since ‎10-25-2002
16
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1
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Re: Finesse - Supervisor recording of agent calls

Created by in Contact Center
07-24-2018
07-24-2018
Hi Denise - Upon further reading, it does appear this API will do exactly what we want it to do. "If...

Re: Finesse - Supervisor recording of agent calls

Created by in Contact Center
07-18-2018
07-18-2018
Thanks, Denise. To clarify, can this be used by a supervisor to record the call that one of the remo...

Finesse - Supervisor recording of agent calls

Created by in Contact Center
07-18-2018
07-18-2018
On our current version of UCCX/UCM, supervisors are able to initiate a recording of agent calls remo...

Re: Incorrect presence status in Jabber for Windows 10.5

Created by in Collaboration Applications
07-09-2018
07-09-2018
Thanks. I don't have access to that, but I know someone who does. I'll give it a try.

Re: Incorrect presence status in Jabber for Windows 10.5

Created by in Collaboration Applications
07-09-2018
07-09-2018
I'd like to give it a try. Got a link where I can get this beta version from? Thanks.

Re: Hello,

Created by in Collaboration Applications
07-05-2018
07-05-2018
Just touching base jmacabinlar1 - Ever get this solved? Thx

Re: Hello,

Created by in Collaboration Applications
02-23-2018
02-23-2018
Same issue here - always shows Available. I'm on 11.9.3. The calendar items show up just fine when I...

Re: Incorrect presence status in Jabber for Windows 10.5

Created by in Collaboration Applications
02-06-2018
02-06-2018
I reverted back to 11.5.1 on my main PC. It shows when I'm on a call, but doesn't show when I'm "In ...

Re: Incorrect presence status in Jabber for Windows 10.5

Created by in Collaboration Applications
01-24-2018
01-24-2018
Using 11.9.2. Status always says "Available" when I'm logged in, even when I have a meeting in Outlo...

Installing Unity and moving existing Exchange server

Created by in Other Collaboration Subjects
10-25-2002
10-25-2002
My company currently has Exchange 5.5 loaded on an old server. Our plan is to migrate Exchange to a ...
Public Statistics
Date Registered ‎10-25-2002 10:39 AM
Date Last Visited ‎01-24-2020 12:12 PM
Total Messages Posted 16
Total Helpful Votes Received 1
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