About J_Cormier

J_Cormier · 02-27-2023

I just wanted to share the way I've find how to parse the CVP VXML log to be ready to be imported in ExcelThen you can mesure the length of the array with =len() in Excel1. Add this Macro to your application: You can paste this code to your %APPDATA%...

J_Cormier · 02-16-2023

Hi, I'm with UCCE 12.5 and CVP 12.5.I was reading the CVP logs. And I can see our data set in the VXML Array with PV5, but after the TOEXTVXML[0] info, there is a Peripheral Variables section, with all the CallVariables from ICM. So can we call {Data...

J_Cormier · 02-18-2022

Hi, Someone successfully deployed Finesse as an application (PWA) ? I used the option 'Install this website as an app' but now I need to deployed it. I really like the fact that is have it's own icon but I'm newb in this, I tried to create a .manifes...

J_Cormier · 10-04-2021

Hi, We have users using Jabber with Cisco VPN and some users have one way speech since few weeks. The only changes we can see are windows updates.Packet loss shown on jabber statistic window.No packet loss shown on Cisco ASA connection.Sip inspect ha...

Cuic - Skillgroup Members · 06-15-2021

Hi, Someone have made a report definition were we can get every skillgroup set for agents ? Like the Agent_Attributes but for skill group. I know I can get it from SQL but I want it to be available to managers. Thank you

J_Cormier · 02-27-2023

Thank you,as the log shown: Peripheral Variables=CallVariable5 I though I could use the Data.Session.CallVariable5 instead of setting it in the array. Have a nice day

J_Cormier · 02-18-2022

Yeah ! I just found. There is the shortcut I used"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --app=https://finesse-prod --new-window

J_Cormier · 02-02-2022

Hi Andrea,We just added exclusions. We summited it to Cisco and there is the bughttps://bst.cisco.com/bugsearch/bug/CSCwa76267But note we rolled back from 14.0.2 to 12.8.6 because we had other issues with 14.0.x and 12.9.6 (Hold\Resume issue and head...

J_Cormier · 10-18-2021

Hi, Problem seem to be with windows defender.When the user have the issue, we update defender and it start working just after the update.We are adding the exclusion to the AV to see if it help. Thank you

J_Cormier · 10-08-2021

Hi @Dillon Probst We have a weird issue here, same setup than yours, but we have lenovo pc with high definition audio driver.the problem is a bit different. The audio is not working at the beginning of the call and come back after 1-2min and in jabbe...

Member Since	‎10-09-2020 11:42 AM
Date Last Visited	‎03-06-2024 12:10 AM
Posts	24
Total Helpful Votes Received	25

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Tutorial - CVP VXML Array - How to parse log with notepad++

ICM/CVP Array

Finesse - Edge\Chromium application or PWA (Progressive web app)

Jabber - One way speech for few seconds (No MRA)

Cuic - Skillgroup Members

Re: ICM/CVP Array

Re: Finesse - Edge\Chromium application or PWA (Progressive web app)

Re: Jabber - One way speech for few seconds (No MRA)

Re: Jabber - One way speech for few seconds (No MRA)

Re: Jabber/MS Teams/Poly Blackwire 3320 audio issues