About nilotpald2

nilotpald2 · 10-26-2020

I have observed that some days UCCX CUIC reporting Call presented in Agent level is higher than call presented in CSQ. I am wondering how it can be possible. Does anyone have the same issue or it is normal behaviour?CSQCalls PresentedCalls Handled919...

nilotpald2 · 10-18-2020

Wallpaper or IP phone background change in bulk using Common Phone profile in CUCM is possible only for 88xx series phones. However in 79xx and CIPC; user have to select the background from IP phone's settings menu. But we want to push the wallpaper ...

nilotpald2 · 10-28-2020

Do a factor reset either from phone settings or pressing the keys in sequencing order after power recycling the phone. Alos you may check by connecting the phone in other network ports where some other ip phone is connected and working.Last option up...

nilotpald2 · 10-27-2020

Yes you are correct. I have checked the report one agent did not answer 2 calls and after ring no answer time over those two calls presented to other agents. Thanks

nilotpald2 · 10-20-2020

For 7945 it is working. Really appreciate your support on this.

nilotpald2 · 10-19-2020

Hi, I have uploaded the image "CiscoPhoneLogo.png" in "Desktops/320x212x12" for CIPC and put the image name in common phone profile. assigned the common phone profile to one CIPC phone, but no luck. Still user have to select the image from settings, ...

nilotpald2 · 10-19-2020

Thanks, I am aware about this bug, looking for alternate solution.

Member Since	‎10-18-2020 03:28 AM
Date Last Visited	‎11-06-2020 06:24 AM
Posts	9
Total Helpful Votes Received	5

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