hellothe issue is :customer calls to contact center, the uccx script enqueued the call to the CSQ, the customer disconnects the call, the call is transferred to the agent, and ringing for 3-4 sec.in the Uccx engine logs I can see the disconnected eve...

Hellowe have a problem that when the customer is calling to the call center, and in the minute that the call is enqueued to the csq the customer disconnects the call, the agent received the call and without the ANI, only the 5 digits of the cti port....