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Vitthal Thutte
Online

Beginner
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10 Replies
30 Helpful Vote
1 Accepted Solution
5 Replies
10 Helpful Vote
1 Helpful Vote
FirstQuestion
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Member since ‎11-06-2020
19
Posts
30
Helpful
1
Solution
Certifications
Cisco Champion 2021

Re: ECE 12.5 Chat Transcript Extraction by Supervisor

Created by in Contact Center
05-27-2022
05-27-2022
Hi Devid, There is option to send Chat transcript to customer "Email the chat transcript to the cust...

ECE 12.5 Chat Transcript Extraction by Supervisor

Created by in Contact Center
05-26-2022
05-26-2022
We have ECE 12.5 collocated deployment. Is there any way to send/receive ECE chat transcript over ma...

Re: Chat Acceptance Timer

Created by in Contact Center
05-12-2022
05-12-2022
You can increase the chat termination time for no response so that agent will get more time to respo...

Re: PCCE 12.5 Cuic Report

Created by in Contact Center
02-09-2022
02-09-2022
Default CUIC Stock reports are summary reports. You need to create custom reports for same.

Re: ECE Integration with UCCE 12.5

Created by in Contact Center
01-07-2022
01-07-2022
I logged in as SA.

ECE Integration with UCCE 12.5

Created by in Contact Center
01-07-2022
01-07-2022
I installed ECE 12.5 setup (Web server on 1 VM & remaining in other VM) as Collocated Deployment. In...

Re: Invalid Trigger error for VVB 12.5

Created by in Contact Center
10-08-2021
10-08-2021
Its bug (Bug ID: CSCvt80236) & addressed in Cisco VVB 12.5(1)ES02.

Invalid Trigger error for VVB 12.5

Created by in Contact Center
10-08-2021
10-08-2021
We are getting below error while adding trigger 10.9191 in VVB 12.5 but at the same time we are able...

Compatibility of CUIC 12.0 with UCCE 11.5 and 12.5

Created by in Contact Center
09-04-2021
09-04-2021
I am checking compatibility of CUIC 12.0 with UCCE 11.5 and 12.5. In Cisco compatibility matrix its ...

Re: Cisco_Twilio_Incoming Call failing

Created by in Contact Center
04-13-2021
04-13-2021
Define your incoming DNIS in "incoming called-number" and test once. dial-peer voice 7011111 voiptra...

Re: Connect all legs of an Outbound call

Created by in Contact Center
04-13-2021
04-13-2021
We use PeripheralCallType = 9 to identify obd call & for all the OBD call RouterCallKeyDay and Route...

Re: On UCCE environment Can we send the call to External contact center only for self service IVR treatment(Ex : Twilio/Vonage)

Created by in Contact Center
04-13-2021
04-13-2021
We were using the solution where selfServie IVR is of WVR and for agent transfer using Cisco UCCE. A...

IP Phone reset in SRST mode not re-registering to Gateway

Created by in IP Telephony and Phones
03-04-2021
03-04-2021
The IP phone register in SRST due to WAN link failure, but when phone rebooted due to power outage i...

SRST license Separation

Created by in IP Telephony and Phones
02-05-2021
02-05-2021
We have 500 SRST license bundled with Voice gateway. For testing purpose we required 5 license and s...

Re: Abandoned Answer report by agent team

Created by in Contact Center
12-31-2020
12-31-2020
Please Refer below link. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_ce...
Public Statistics
Date Registered ‎11-06-2020 08:51 PM
Date Last Visited ‎07-05-2022 11:59 AM
Total Messages Posted 19
Total Helpful Votes Received 30
Helpful Votes Given To
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