Customer has UC320 with external MP3 player and 3.5 to 3.5 line cord. UC320 is set to play external music source and not interanal. Unit software at 2.2.2. GA. I have tested MP3 and it is working, 3.5 to 3.5 is in external MOH plug. I have changed MOH to internal, rebooted, changed back to external, rebooted, but problem stays. I had customer play MOH on phone and then go pull the MP3 and see if music stopped, it didnt. Any IDEAS??? ... View more

Client has UC320 with 525G2 and 508G phones, and SIP trunks. They dial 9 to get outside line. When they go to their directory and try to just press the call button in throws error tone, if they do edit dial remove area code then add 9 it works. Is this the only way and will be fixed in newer release? Also if they press 9, 1-area code, 7 digit number the screen only shows all but the last 3 numbers. Is this how it is now and will be fixed in future release? ... View more

Does anyone know where I can get a downloadable copy of the 7.0.4 software? I have a customers UC520 at 4.2 right now with NO current Cisco contract and can only find this link for the 8.2 sofware download:  https://supportforums.cisco.com/docs/DOC-9829 But would like to download 7.0.4 before a jump to 8.2 any know where I can get a download copy with no contract?? ... View more

Question: We have a customer with a Cisco UC520 and 7940 series phones currently at 4.2 software. We are adding SPA504G series phones but the unit wont recognize them, we have tried just a phone upload to 8.2 but the unit still doesn’t recognize the phones. If we do a complete software upgrade from 4.2 to 8.2 on the Cisco UC520 will this cause other problems within the system and current phones? ... View more