Hello Kailash, Ancoudh, Geoff, I faced the same issue twice. Our platform is up and running for serveral years (now running UCM - UCCE - CVP 8.5.2) . Suddenly, some of the agents could not answer calls anymore . It was getting worse and worse. We fixed the issue by resynchronizing the bandwidth on the locations on the call manager. The system was running fine a few seconds later. I suspects defect on the process that calculates the BW. Please note that it happened twice after a call manager configuration update (not really related to UCCE objects). Last change we made was deploying EMCC feature on the call manager. I do not have evidence, but I think that when adding or updating Trunk or Location, something wrong happened. Do you know in which scenario cisco suggest using BW resync feature ? Best regards David ... View more

Hello Aaron, In fact I found out that if the @$UserName variable is not used in the rpt file, I will retrieve this error. To solve it, I need to use the varibale or to change the showUserNameOnReport option to 0 in the hrcConfig.ini config file. Many thanks for your help. David ... View more

Hello, Sorry to come back to you on this old issue. I am facing the same symptom under UCCX 8.5. I retrieve the following error on the logs file 39          ERROR                    Jan 03 2012|14:34:39          1588: Exception while exporting  report ICD_Televente_Quotidien_Chart_fr_FR 40          ERROR                    Jan 03 2012|14:34:39          1588:LogComError: the error is = Code= 80047cb2, Code Meaning = IDispatch error #31410 41          ERROR                    Jan 03 2012|14:34:39          1588:Source=Crystal Reports ActiveX Designer 42          ERROR                    Jan 03 2012|14:34:39          1588:Description=Nom non valide. 43          ERROR                    Jan 03 2012|14:34:39          1588: thread in Export method:Exception occurred for report I I tried also creating  c:\Cisco CRS Historical Reports\reports, but it does not help. Does any of you found out a solution for that ? I opened a case to Cisco TAC, but they consider the problem is related to the custom report itself. Best Regards David ... View more

Hello Murali, It was excatly the case. Thanks very much. David ... View more

Hello Steven, I trying to update an existanting report just by removing a unused field in crystal report. I saved the report, but when I am launching the report from the CRA tool, I still see the previous report definition. Am I missing something ? Best regards David ... View more

Hello Henri, I have exactly the same issue. I have opened a case to Cisco TAC. The response is that this error must be disregarded. I am still wondering how to hide it in the event viewer. Best regards David ... View more

Unfortunaltly I havent the historical of the agent state transition. But I had a look on the ctios logs. The agent went into a workready and ready mode after having made an outbound call. What can change the state of the agent into workready ? Davif ... View more

Hello, My configuration is CCM 3.3.3 / ICM 5.0 SR7 / IVR 3.1 In some cases I meet exactly the same issue. I have really no clue what could happen Best regards David ... View more