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Hello,We have installed a new platform with UCCE / CVP 8.5.3 In most of cases, call flow is working fine. We noticed for a few calls, execptions when sending call to VRU in ICM.due to exception in CallNewHandler6603 60500: 10.52.132.72: Jan 16 2012 ...
Hello,In our environment we are using UCCE 7.2 / CVP 4.02 and a Nuance Text to Speech Server. We are send data from UCCE to TTS Server through micro app.It is working fine, but any time I try to send sepcific french letters (with accent), TTS server ...
Hello Kailash, Ancoudh, Geoff,I faced the same issue twice. Our platform is up and running for serveral years (now running UCM - UCCE - CVP 8.5.2). Suddenly, some of the agents could not answer calls anymore . It was getting worse and worse. We fixed...
Hello Aaron,In fact I found out that if the @$UserName variable is not used in the rpt file, I will retrieve this error. To solve it, I need to use the varibale or to change the showUserNameOnReport option to 0 in the hrcConfig.ini config file.Many t...
Hello,Sorry to come back to you on this old issue. I am facing the same symptom under UCCX 8.5.I retrieve the following error on the logs file 39 ERROR Jan 03 2012|14:34:39 1588: Exception while exporting report ...
Hello Geof,Many many thanks for your answer. I just had to specified the language in the properties of the VXML application. I set language field to fr-FR, and it worked.Best regardsDavid
