About dlegrand

dlegrand · 05-24-2012

Hello Kailash, Ancoudh, Geoff,I faced the same issue twice. Our platform is up and running for serve...

dlegrand · 01-16-2012

Hello,We have installed a new platform with UCCE / CVP 8.5.3 In most of cases, call flow is working ...

dlegrand · 01-03-2012

Hello Aaron,In fact I found out that if the @$UserName variable is not used in the rpt file, I will ...

dlegrand · 01-03-2012

Hello,Sorry to come back to you on this old issue. I am facing the same symptom under UCCX 8.5.I ret...

dlegrand · 11-28-2011

Hello Geof,Yes, even the accented charcaters.;-)David

dlegrand · 11-25-2011

Hello Geof,Many many thanks for your answer. I just had to specified the language in the properties ...

dlegrand · 10-25-2011

Hello Geoff,Your answer makes sense to me. I will try and let you know.Best regardsDavid

dlegrand · 10-21-2011

Hello,In our environment we are using UCCE 7.2 / CVP 4.02 and a Nuance Text to Speech Server. We are...

dlegrand · 05-17-2005

Hello Murali,It was excatly the case. Thanks very much.David

dlegrand · 05-13-2005

Hello Steven,I trying to update an existanting report just by removing a unused field in crystal rep...

dlegrand · 01-04-2005

Hello Henri,I have exactly the same issue. I have opened a case to Cisco TAC. The response is that t...

dlegrand · 12-16-2004

Unfortunaltly I havent the historical of the agent state transition. But I had a look on the ctios l...

dlegrand · 12-06-2004

Hello,My configuration is CCM 3.3.3 / ICM 5.0 SR7 / IVR 3.1In some cases I meet exactly the same iss...

CTI OS desktop agent cannot answer call