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About dlegrand
08-18-2017
dlegrand
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12-06-2004
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CTI OS desktop agent cannot answer call
Created by
dlegrand
in
Contact Center
05-24-2012
05-24-2012
Hello Kailash, Ancoudh, Geoff,I faced the same issue twice. Our platform is up and running for serve...
CVP-ICM / Error due to exception in CallNewHandler
Created by
dlegrand
in
Contact Center
01-16-2012
01-16-2012
Hello,We have installed a new platform with UCCE / CVP 8.5.3 In most of cases, call flow is working ...
Issues with Scheduling IPCCX Custom Historical Reports
Created by
dlegrand
in
Contact Center
01-03-2012
01-03-2012
Hello Aaron,In fact I found out that if the @$UserName variable is not used in the rpt file, I will ...
Issues with Scheduling IPCCX Custom Historical Reports
Created by
dlegrand
in
Contact Center
01-03-2012
01-03-2012
Hello,Sorry to come back to you on this old issue. I am facing the same symptom under UCCX 8.5.I ret...
CVP 4.0 / Nuance TTS Server
Created by
dlegrand
in
Contact Center
11-28-2011
11-28-2011
Hello Geof,Yes, even the accented charcaters.;-)David
CVP 4.0 / Nuance TTS Server
Created by
dlegrand
in
Contact Center
11-25-2011
11-25-2011
Hello Geof,Many many thanks for your answer. I just had to specified the language in the properties ...
Re: CVP 4.0 / Nuance TTS Server
Created by
dlegrand
in
Contact Center
10-25-2011
10-25-2011
Hello Geoff,Your answer makes sense to me. I will try and let you know.Best regardsDavid
CVP 4.0 / Nuance TTS Server
Created by
dlegrand
in
Contact Center
10-21-2011
10-21-2011
Hello,In our environment we are using UCCE 7.2 / CVP 4.02 and a Nuance Text to Speech Server. We are...
Re: Historical Reporting Crystal Reports Database Connection
Created by
dlegrand
in
Contact Center
05-17-2005
05-17-2005
Hello Murali,It was excatly the case. Thanks very much.David
Re: Historical Reporting Crystal Reports Database Connection
Created by
dlegrand
in
Contact Center
05-13-2005
05-13-2005
Hello Steven,I trying to update an existanting report just by removing a unused field in crystal rep...
Re: Application errors on PG's
Created by
dlegrand
in
Contact Center
01-04-2005
01-04-2005
Hello Henri,I have exactly the same issue. I have opened a case to Cisco TAC. The response is that t...
Re: When agent state is NotReady, the call also can arrive his d
Created by
dlegrand
in
Contact Center
12-16-2004
12-16-2004
Unfortunaltly I havent the historical of the agent state transition. But I had a look on the ctios l...
Re: When agent state is NotReady, the call also can arrive his d
Created by
dlegrand
in
Contact Center
12-06-2004
12-06-2004
Hello,My configuration is CCM 3.3.3 / ICM 5.0 SR7 / IVR 3.1In some cases I meet exactly the same iss...
Public Statistics
Date Registered
12-06-2004
09:29 AM
Date Last Visited
08-18-2017
03:53 AM
Total Messages Posted
13