Is there a way for a customer to put in their number in a webpage and have that webpage enter a call into the queue? Then have the system do a callredirect to have the agent call the customer back?Thanks,Mike
Problem Details: IPCC Express Premium 4.0.5 Build 042(I will be upgrading to sr1 next week)Our IPCC script uses a call redirect to call a customer back if they don't want to stay on hold. When that call redirect happens the agent gets put in a N...
I am not sure if I would recommend this. I have been battling reserved states, transfer failures, and agent state changes since I implemented this. However, if you want to try it , here is how I did it:I gave modify access to the following folders an...
We use SNMP traps to send a trap to our NMS. Then our NMS will use qpage and send email to our staff. We wrote our own NMS trap collector but I believe CiscoWorks supports it as well.
