Hi:I changed the aa.aef script (included in the CRS) as follow:StartAccept(--Triggering Contact)PlayPrompt (--Triggering Contact, welcomePrompt)callContact = PlaceCall(to "4041)[successful branch]PlayPrompt (callContact, welcomePrompt)I debug the scr...

Hi: Sorry. I Post this question in the General thread, but I think this is a more appropiate thread,I install all prerequisites. I follow step by step and the exact versions and in the order the document "Prerequisites for Installation of the Cisco U...

Hi:I install all prerequisites. I follow step by step and the exact versions and in the order the document "Prerequisites for Installation of the Cisco Unified Application Enviroment" specify. I have no problem with this.then I install:1) Platform Se...

Hi:Is there a way to integrate IPCCX with an external application?Suppose I have an Application that generate N outbound calls. Can I put these calls into the IPCCX CSQ to be processed by an Agent?

Hi:I developed an http trigger application.I make a Place Call Step and then transfer it to an Agent phone number. It works OK.But, If I put this call to the IPCC Queue (Resource Step), the Agent Desktop does not receive the variables and the call re...