About david-mcmillan

david-mcmillan · 02-10-2012

I've inherited system that has 3 sites, 2 in the US and one in the UK. I need to setup some failover in case the voice ciruit in the UK goes down, but I'm unsure on how to do it really. My main concern is I don't want it dialing internationally unl...

david-mcmillan · 12-15-2011

I'm being asked if this is possible by my Help Desk Manager, and I can't find a difinitive answer so I'm asking here. Basically, here's what she is asking if UCCX can do:We currently do all of our queues via skill based routing, with agents having m...

david-mcmillan · 11-21-2011

Currently we are running UCCX 8.0.2 and have a multi queue help desk. Agents have multiple skills assigned to them. We have a request right now that a prompt be added to just 1 queue that will raise the priority of that call and only affect that qu...

david-mcmillan · 02-10-2012

Ah thanks for the help. I haven't played with route lists or groups so this will take some planning. There's plenty of route lists and groups already setup but they all look like they are setup for the old PRIs they used to have here and all the ro...

david-mcmillan · 01-30-2012

What fixed it for me was restarting the Cisco Desktop Enterprise Service.

david-mcmillan · 11-22-2011

My thoughts exactly. I've explained to them that no matter how you slice it, in a shared resource environment it will impact other clients no matter what. The feedback was very helpful, thanks a ton for all the help / advice.

david-mcmillan · 11-22-2011

I guess to clarify what I'm trying to do:We have a number of triggers coming into a single application script. Some are a primary number for most of our clients, and some are specific to the clients. We have a switch that determines where it came f...

david-mcmillan · 11-22-2011

Thanks Aaron for the response, that's what I thought but since I'm all self taught wanted to make sure. Now my testing also shows that if I split that part of the script off into its own application, it still works the same way, correct? IE, take a...

Member Since	‎01-04-2011 02:30 PM
Date Last Visited	‎10-29-2019 12:15 PM
Posts	10
Total Helpful Votes Received	1

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International outbound failover

Schedule based skill sets for UCCX 8.x

UCCX priority call queuing

International outbound failover

Re: Not seeing voice CSQ team summary in supervisor desktop 7.0 build 6.6.1.54

UCCX priority call queuing

UCCX priority call queuing

UCCX priority call queuing