HiI have setup call redirect to outside number to company which handles call after hour. Scripts work fine during day but after 6pm, when somebody dials, it trys to transfer the call, rings once and then system play message, system error has occured....

HiAny one got example of script that assign token to each call comes to IPCC express. I am using 4.04 premium version. I found example on cco but not clear.thanks in advance.cheersshahid

HiIs there way to combine both EM and One button login together with one service. I want agent to login via ext. mobility and then automatically logged in for IP Agent service.Any thoughts?BR,Shahid

HiI have installed CAD for IPCC express 4.04 on agent desktop. When start application, it gives errorThe license and resource Manager may be down. please contact administrator.I can make calls to IVR and route it to IP Agent and he can answer it.Any ...

HiI have installed IPCC 4.04 and after configuration, I cant login , it gives me error Authentication error. I have used Administrator account with ciscocisco initially and it worked fine.Any ideas.br,shahid