I want to get all supervisors in one team, do we have any API to get the supervisor list against Agent ID or Agent Team ID?    If anyone knows that please help me with that issue. Regard, Hassnain

I want to subscribe to the Queue Stats Event for Supervisor in UCCX, Like we are subscribing to the team events using '/finesse/api/Team/id/Users' this API Is there any API for subscribing to the queue events? If anyone knows that please help me wit...

is this possible to schedule Queue Callback or how does the system behaves if the respective agent is not available during the scheduled time. We can schedule a call to another available agent If the Agent A is not available at the schedule callback ...

Hello all !!I want to reset the cisco finesse agent password using Finesse Admin Rest API in Java. Can anyone please help on this issue?

Currently, we are using the SMACK library, where we can only get the subscription via AgentID, however, in finesse, we can log in with a username or login name.  Can anyone guide me on how we can subscribe to the XMPP events using a username?