Hi all,Want to check if configuration manager is only place we can use to change agent password in IPCC Enterprise 7.0? Is there any other way that agents can change their own password?Thanks!

Hi,I want to get some idea if any of you knows how to monitor individual IP Phone? I know attendant console may be one tool to do such job. But I want to check if any programmable package we can use to collect such information (i.e. JTAPI, etc?). Wou...