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pmilliga
‎02-24-2021
Contributor
Expertise: Areas of focus include: Cisco Unified Contact Center Express; Cisco Unified Contact Center Enterprise and Hosted; Cisco Unified ICM Cisco Unified Intelligence Suite Cisco Unified Workforce Optimization Cisco Agent Desktop Cisco Unified E-Mail and Web Interaction Manager Cisco Unified CRM Connector Cisco Outbound Option
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Member since ‎12-05-2006
131
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Cisco Customer Care at Enterprise Connect 2016

Created by in Collaboration, Voice and Video Documents
03-02-2016
03-02-2016
If customer service is your business, and you’re attending Enterprise Connect, we encourage you to d...

Announcing First Customer Shipment for Cisco Unified Contact Center Express 10.6

Created by in Collaboration, Voice and Video Documents
12-19-2014
12-19-2014
Cisco is pleased to announce that Release 10.6 of Cisco Unified Contact Center Express (Unified CCX)...

Customer Care Enters the 21st Century

Created by in Collaboration, Voice and Video Blogs
08-05-2014
08-05-2014
A friend of mine recently joined the rest of us in the 21st Century by getting his first smartphone....

Announcing First Customer Shipment for Customer Collaboration Software Release 10.5

Created by in Collaboration, Voice and Video Documents
06-20-2014
06-20-2014
Cisco is pleased to announce that Release 10.5 of the Customer Collaboration product portfolio has r...

Learn from Customer Collaboration Experts at CiscoLive 2014

Created by in Collaboration, Voice and Video Documents
04-24-2014
04-24-2014
Don’t miss your opportunity to get an in depth look at contact center technology by taking part in a...

Discover Cisco Customer Collaboration at Enterprise Connect 2014

Created by in Collaboration, Voice and Video Documents
03-05-2014
03-05-2014
If customer service is your business, and you’re attending Enterprise Connect, come discover Cisco C...

Announcing First Customer Shipment for Customer Collaboration Software Release 10.0

Created by in Collaboration, Voice and Video Documents
12-20-2013
12-20-2013
Cisco is pleased to announce that Release 10.0 of the Customer Collaboration product portfolio has r...

Customers are Tech Savvy, Mobile and Social: Are You Ready for the Future of Customer Service/Support

Created by in Collaboration, Voice and Video Documents
10-31-2013
10-31-2013
You have a vision of offering the kind of service and support that creates customer satisfaction and...

Making It Easy: The Role Technology Plays in Enabling a Better Customer Experience

Created by in Collaboration, Voice and Video Documents
10-31-2013
10-31-2013
Research conducted by IDG Research and eLoyalty, a TeleTech company, confirms that customers' expect...

Announcing First Customer Shipment of the Cisco Finesse Desktop Release 9.1(1)

Created by in Collaboration, Voice and Video Documents
01-15-2013
01-15-2013
Cisco is pleased to announce that Cisco Finesse 9.1(1) for Cisco Unified Contact Center Enterprise (...

Re: The Virtual Gift Exchange Experience

Created by in Collaboration, Voice and Video Blogs
02-01-2011
02-01-2011
Lots of fun and lots of laughs at the virtual gift exchange and collaboration technology made it all...

Quality in the Contact Center - How do you measure it?

Created by in Other Collaboration Subjects
01-21-2009
01-21-2009
One of the measurements in the contact center is quality. Did the customer service representative gr...

Motivating a Successful Contact Center Team

Created by in Other Collaboration Subjects
01-21-2009
01-21-2009
Positive attitude, energy, and excellence in the contact center. Your contact center is, in many cas...

Putting the Customer First

Created by in Other Collaboration Subjects
01-21-2009
01-21-2009
The customer is king. Is this true in your contact center? What lengths is your company going to to ...
Public Statistics
Date Registered ‎12-05-2006 11:07 AM
Date Last Visited ‎02-24-2021 11:52 PM
Total Messages Posted 131
Total Helpful Votes Received 8
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