Hi everybody, we have a error "logic error occured prior to Locking TP Services" when call goes to an agent and he try to pick up by the hot keys ( F5 )

Hi we have ipcc ent 6.0 cra 3.5Can we do some operations for contact in cra script or icm script ( like query to the database ) when caller drop call while in ivr menu.

Hi, we have some problems with outgoing calls from 7912 connected to 4510r switch, calls from 7940 is ok, but then we call from 7912 after some time voice is become very bad and city abonent can't hear us or we can't hear abonent. ( we have to 4510 s...

Hi, we have an ipcc ( CCM 4.1.3,CRA-IVR 3.5.2,ICM 6.0 agents work with CTIOS ) Problem is that every one two seconds some cti port are missed by the system. Trace on ccm - ConnectionManager - wait_AuDisconnectRequest:NO ENTRY FOUND IN TABLE ( for cti...

Hi, we use ccm 4.1.3 and it periodically drop all calls. Where are lot of messages (in event viewer) like Cisco CallManager stops (start) handling calls for the indicated H323 device due to route loop over H323 Trunk. But calls drops not with every ...