About MuhammadArslan76714

MuhammadArslan76714 · 06-29-2022

Hello there, Kindly, I need to know from which tables I can get the agent's recent state trace history, this report is also shown at finesse agent desktop under My History, I have attached the screenshot for more detail. I have found one table Agent_...

MuhammadArslan76714 · 06-27-2022

Hello there, Kindly, we have to display the agent login duration time on screen in HH:MM:SS format, I have an inquiry regarding one column in DB view (Agent_Logout) named as LoginDuration, this column holds the numeric values, please advise if this v...

MuhammadArslan76714 · 06-27-2022

Hello there, We have a custom desktop application integrated with finesse (PCCE 12.5), we are facing an issue on call drop randomly, sometimes there is no issue and it worked fine, the agent is in an active call (TALKING state), and sometimes when he...

MuhammadArslan76714 · 11-11-2021

Hi, I have reserved the PCCE 12.0 lab and I am trying to create and save an ICM script on the AW1 machine. But upon saving the script I am getting an error "Error attempting to connect to DbAgent". Kindly advise what could be the reason? I am attachi...

MuhammadArslan76714 · 11-10-2021

Hi, I have reserved the PCCE 12.0 Lab yesterday and finesse is still out of service. I am attaching the snap herewith.Is there any maintenance activity from the cisco side? Regards,Muhammad Arslan

MuhammadArslan76714 · 08-01-2022

Hello @bmachado , Kindly, your feedback is awaited here, also please advise if we can drop such failed calls or (corrupted calls) using DROP action, as I can see that the Drop is an allowable action in case of participant state is FAILED, but I also ...

MuhammadArslan76714 · 07-25-2022

Hello @bmachado ,Thanks for the feedback, have you checked the below message in Logs, which is actually coming from the CTI backend, which is showing that no skill group name is found for skill group number 0, also advise what is TAC?[cti_message_nam...

MuhammadArslan76714 · 07-24-2022

Hello @bmachado,I have collected the finesse webservices logs as requested, please find the attached zip file for your kind review, the agent is still facing the same issue, please your support to check and advise what was the issue, you can check th...

MuhammadArslan76714 · 07-04-2022

Hello Brinal, Please advise can I execute the below command directly or do I need to execute the install command first? and if I mention the number of days in command, can I collect the logs for two days back? file get activelog desktop recurs compre...

MuhammadArslan76714 · 07-03-2022

hello @bmachado, Thanks for your reply. I tried to check the logs for the application and found the agent state in dialog XML as FAILED and state cause as BAD_DESTINATION, I have also attached the XML for your review. the issue is that whenever the a...

Member Since	‎03-02-2021 04:52 AM
Date Last Visited	‎08-08-2022 05:03 AM
Posts	55
Total Helpful Votes Received	35

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Agent Recent State Trace Tables

Agent Login Duration time in database

Call not getting hang up after release

Error attempting to connect to DbAgent upon save ICM script

Finesse is out of service

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