Hi All,i notice a problem reporting the AnsweringDeviceID on IPCC version 7.2 only.I have all earlier versions of IPCC (5,6 and 7.xx) on all versions I did not encountered this missing information.I have crossed check IPCC version 7.1.5 with CCM 6.1 ...

Is it possible to configure an automatic call routing to Avaya VDN number after agent hang up the call?The flow should be:1. inbound call to Avaya VDN number 1000 vector 1 2. vector 1 adjunct routing to ICM PG 3. ICM script route the call to Skill nu...

Hi All,I would like to downgrade Cisco IP Phone model 7941 to SCCP version 5.xIs it possible? If it does how can I do it?While the Phone is running SIP version SIP41.8-0-3S the entire SIP configuration option cannot be edited.Can I change the SIP con...