Can anyone shad me some light if we can pull out the agent activity report from the CUIC (UCCE11.6)?Currently, The customer can only retrieve these information from Agent_State_Trace enabled which it's not the properly why to get the agent activity r...

   I’m a Cisco new hire. I've tried to enroll this "WebEx Contact Center sale" from this follow link https://golearn.webex.com/lms/index.php?r=course/deeplink&course_id=432&hash=d7484cc9dc77641ba037a5edb8da696ee4dd91fb&generated_by=80761   Initially ...