About markspriggs

markspriggs · 03-19-2007

I want to be able to be able to assign options for after work (ie. call wrap up, customer comment form, responding to customer email, etc...) so that I can categorize call time. I have checked all the documentation and haven't found any. Thanks.We...

markspriggs · 03-06-2007

I am a business-side user of IPCC Express with CallManager 4.1. I have the business need to ensure that outgoing calls from our call center display the company name and not the phone number. Any quick info or links to how this can be done? THANKS...

markspriggs · 10-15-2007

Thanks, this was VERY helpful.

markspriggs · 09-25-2007

Did these releases include reason codes? I am trying to assess if an upgrade would be worthwhile to my organization.

markspriggs · 08-30-2007

I have the same question. My IPCC Express Enhanced is 4.0(4). Is it possible to add reason codes to this version?

markspriggs · 05-08-2007

We are using IPCC Express Enhanced 4.0.4 and have enabled monitoring and recording via the Desktop Supervisor. Are there any options for integration with other recording systems, especially with screen capture?

markspriggs · 03-20-2007

Thanks, I appreciate the information.

Member Since	‎02-12-2007 03:00 PM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	9

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After Work options

Display Company Name on Outgoing Calls

Re: After Work options

Re: After Work options

Re: Agent Desktop and Reason Codes

Re: call monitoring

Re: After Work options