Hi,Where the circle is in this call flow, I need to add another number, so when the customer calls, it goes to a new numbers first, and if they don't answer, the call then goes to the queues. Is this possible?Kind RegardsCostas
Hi All,I am new to API's. I need to setup a way to automate reports from analyzer to be sent to a BigQuery environment. I have setup a new Integration My Apps, and under URL, i have added the URL of where the reports are (not sure if this is correc...
We currently send via a schedule in Analyzer a weekly data dump of calls data that a SUP has to copy-paste into a SharePoint file which is then imported to a number of reports. We’re looking for a more automated way to handle this process. I wanted t...
Ability to customize ANI for outbound dialing on Agent desktop on Webex Contact Center. I would like to mask a number that is not part of our range (Toll Free), but is a number that has a call forward set to come direct to one of our queues. The ag...
Is there a way to add 2 Profile variables in a report? One of our Sups wants a column with the call start time which consists of the date and Start time, but they also wants one extra column with just the Date and no time. I know I can edit the col...
Hello, The call comes in, you hear the welcome message, then after the Business hours, if the CC is open, it will forward to a number i.e. 123456789, if that number does not answer, the call then goes to the existing queue.
