Hi I have a customer who wants to record the calls made by their IP communicators, CUCILYNC clients and CUPC. They have CUCM 8.5 cluster and Verint vocice recorder in the solution. I would appretiate if some one can point me to the docs that says it'...
Hi I have few agents complain that they cannot login every morning. the CAD says "device restricted cannot login" but if I reboot the phone in call manager who is already registered and working fine....then the same agent is able to Login....I have a...
HiI have configured IPCC Express 5.0(2) in a cluster and master/slave looks ok...but when I configure the Application wizard and Rmcm wizard...the "Application Manager" in Control center goes out-of-service..Can anyone Guess where I could have gone w...
I am currently running IPCC 5.0 ExpressI would like to announce to the caller/customer the position in the queue using the CRS script editor and announce.Can anyone help.
Hi All these users had issues like CTI control in the device profile and under phone are not ticked. after that CTI control box were ticked under device profile, phone, user profile and adding the device to rmcm user. Resolved the issue.Plz check all...
Thanks for ur post here Jeff....I had a similar issue where one the user had test.admin as her end user name and test as UPCUtest and her softphone didnt came up at all...but after matching her name now it works...Great Post.
RohanThanks for your reply...yesterday I did changed the integration ID (not name) to make sure both server has the same number. and gave a reboot to the server and it resolved the issue.Thank you very much for your help.RegArvind
