Hi Everyone,Is it possible to include hold times/wait times for BACD call queues?  Also, anyone run into issues when configuring BACD and the time it takes for it to ring in?  We had an issue previously that where the call would enter the queue, wait...

Hi There,We have a UC560 running 8.6.1 and have some 9971's we are testing video calling with.  When we make a video call, the video screen comes up, but it is black.  In addition, the video camera icon is X'd out.  After researching this, it says ch...

Hi there,Anyone done this upgrade with Windows 8?  We completed the upgrade successfully and everything updated (it seems), except we cannot connect to the phone system on any vlan at this point.  Cisco told me it was because my laptop i performed th...

Hi there,We are trying to utilize these 9971's at our office for R&D Purposes, but we are running into issues with them.  We have upgraded to the 8.6 to support these phones and we can get them to may calls, but we are running into issues, including:...