About adusepeney79

adusepeney79 · 07-19-2021

What script sample cane be used to grab/get any Rest-Api Header/payload information when using a Finesse Workflow and a Browser POP? Has anyone done this before and willing to share their knowledge or sample script? I am a beginner with Java and othe...

adusepeney79 · 12-02-2019

We are in the process of embedding an Ivanti ticketing system webpage into Cisco Finesse (UCCX 11.6.1). While working on this using the 3rd party solution, any web access that has a Single Sign On (SSO) enabled, would either not display at all or wou...

adusepeney79 · 11-17-2019

Hello All, My organization would like to integrate a future system using Rest API and also most importantly integration our ticketing system (IVANTI "HEAT") so that the agents would not have to have multiple windows opened at all times because they a...

adusepeney79 · 10-17-2019

I have been tasked to retrieve caller ID from internal callers which was a sucess for all extension thanks to Mike who helped me. Now an add on is required because they want to be able to distinguish between callers based on caller's Mobile/Extension...

adusepeney79 · 09-29-2019

When allowing callers the ability to be immediately transferred to voicemail while waiting in queue, I have created Get Digit string and also a Menu option that would have a silent wave file of 30secs or have the prompt set as DP[30000]. While the ca...

adusepeney79 · 07-24-2021

Thanks David. So apparently I was advised by a TAC and our Cisco reps that you can easily create a Workflow to POST caller's calling number and the dialed number(the CSQ Trigger) to invoke ServiceNow to create an incident and when the incident is cre...

adusepeney79 · 12-07-2019

Hello Denise, Thank you so much as this is an eye opener. When I performed a screen pop in Finesse with Ivanti, it worked so I assumed the iframe would've worked too. Following your suggestions has led me to finalize that Ivanti isnt allowing anythin...

adusepeney79 · 11-26-2019

I figured it out by not applying any link or site in the EmbeddedWebApp.xml file but only applying it in the .js file and I am able to get the Ivanti page to embed in Finesse. Now the remaining issue is that SSO is enabled for Ivanti which I dont eve...

adusepeney79 · 11-24-2019

Hello Anthony and David: So far I am in a little bit of trouble. I believe my understanding has kicked in completely yet.I obtained some files from the DevNet because I am not strong on programming my own xml and java scripts yet. I added in the nece...

adusepeney79 · 11-19-2019

Alright so now that the testing of the browser pop worked perfectly. I have also enabled the TAB for IVANTI and working on the gadget iframe. I have some sample codes on CiscoDevNet and documentation from Cisco TAC? Gadget Sample Download:https://g...

Member Since	‎01-15-2013 04:30 PM
Date Last Visited	‎07-27-2021 01:34 PM
Posts	27

User Statistics

User Activity

Cisco UCCX Finesse Integration Workflow to Get or Fetch Header Payload Information

Cisco Finesse: 3rd Party Gadget iframe with SSO

CISCO FINESSE REST API AND API

UCCX and SQL Integration for Caller ID Information

UCCX 11.6.1 NETWORK MOH DISTORTION

Re: Cisco UCCX Finesse Integration Workflow to Get or Fetch Header Payload Information

Re: Cisco Finesse: 3rd Party Gadget iframe with SSO

Re: CISCO FINESSE REST API AND API

Re: CISCO FINESSE REST API AND API

Re: CISCO FINESSE REST API AND API