The CSQ is open Monday to Friday from 4:00 a.m. to 8:00 a.m. The schedule programmed in the UCCX is:
time range 1: 4hpm to 11:59 pm (because I can not set 12h am) and time range 2: 12h am to 8ham.The customer hears the closing message for 1 minu...
Hello, a post was made in 2017 where we asked how to set these parameters to default but not resolved
Forwarded Call Information Display on Device - Line Setting Default: When creating a new phone in CUCM 11.5, I would like the line setting for For...
is it possible with UCCX 11.6 to display the caller name from PSTN on the Finesse desktop of the agent? The name is displayed on the physical phone but the customer would like to have it also on the Finesse desktop.
Thanks for your help
i programm a queue in the server CUEAC release 9.1 with these parameters in the Queue Management:
Forced delivery answer time (secs): 18 secondes
wait time overflow: 3 minutes
Situation: when i place 3 calls, the 4th follows the ...
thanks for your help but i'm not sure to undertanding well. The parameters T301 timer is set to 180000 (3 minutes).On the CUEAC Template, the no answer ring duration blank so it takes the default value in service paramameters "12".So how is the ...