Hi, The CSQ is open Monday to Friday from 4:00 a.m. to 8:00 a.m. The schedule programmed in the UCCX  is: time range 1: 4hpm to 11:59 pm (because I can not set 12h am) and time range 2: 12h am to 8ham.The customer hears the closing message for 1 minu...

Hello, a post was made in 2017 where we asked how to set these parameters to default but not resolved Forwarded Call Information Display on Device - Line Setting Default:  When creating a new phone in CUCM 11.5, I would like the line setting for  For...

Hi is it possible with UCCX 11.6 to display the caller name from PSTN on the Finesse desktop of the agent? The name is displayed on the physical phone but the customer would like to have it also on the Finesse desktop.   Thanks for your help  

HI Is it possible with finesse 10.6 to make a whisper call (possibility for a supervisor get into a conversation with the agent without the client hears) or un third party is required? thanks you Maud

Hi i programm a queue in the server CUEAC release 9.1 with these parameters in the Queue Management: Forced delivery answer time (secs): 18 secondes Maximum calls:3 wait time overflow: 3 minutes Situation: when i place 3 calls, the 4th follows the ...