About Roys1994

Roys1994 · 10-12-2022

Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR lev...

Roys1994 · 02-02-2022

Hello Experts How to enter /input Alphanumeric as DTMF in IVR; does CVP/Call studio has any mechanism /inbuilt element or logic to recognize Alphabets?We got a new requirement that loan number will have first character as alphabets;for A123456;B123...

Roys1994 · 02-01-2022

Hello Guys, Need quick info , we are looking to set-up cvp reporting server into PCCE 12.5 , is it possible to add ? if yes could you please share the procedure to start this ? it would be very great for me to set-up. Thanks!Roy

Roys1994 · 01-22-2022

Hello Experts , For Same data , if we call DB/API multiple times, its will be impact the DB level performance. Instead of calling each and every time for all callers , shall we call API very first day of the call and store the infomrations into ses...

Roys1994 · 10-03-2021

Dear experts, I need some clarfications on ICM admin scripts, i can see they are three frequency sections like seconds , mintues and hours to run the scripts, so if i set some data in admin scripts to pass into IVR through routing scripts,for examp...

Roys1994 · 10-12-2022

Thanks!! for the info, i tired its showed invalid store procedure

Roys1994 · 10-12-2022

yeah thats right , We dont have the Reporitng CVP Servers

Roys1994 · 10-12-2022

Hello @Dmytro Benda , We are trying to find the number of concurrent calls on a daily or hourly basis because we do not have CVP Reporting at our end. We are having trouble with dropped calls in the last few months and 270 have concurrent licenses o...

Roys1994 · 10-12-2022

hello , Thank you for the information. Could you kindly check that this is correct if I locate the third column sum, say 30, and then need to add 1 to the total, making the total 31 concurrent to calls?

Roys1994 · 10-12-2022

Hello,can you please share the sample query to get from DB to get the concurrent calls ?Thanks!!

Member Since	‎08-30-2021 05:50 AM
Date Last Visited	‎10-26-2022 12:09 AM
Posts	38
Total Helpful Votes Received	40

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Concurrent Calls in CVP PCCE

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CVP Reporting Server in PCCE 12.x

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