Member since ‎08-30-2021

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  • 38 Posts
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  • 40 Helpful votes Received
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Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and”  That cover all calls whatever have been answered by an agent,  abandoned or in treatment at IVR lev...
Hello Experts How to enter /input  Alphanumeric as DTMF in IVR; does CVP/Call studio has any mechanism /inbuilt  element or logic to recognize Alphabets?We got a new requirement that loan number will have first character as alphabets;for A123456;B123...
Hello Guys, Need quick info ,  we are looking to set-up cvp reporting server into PCCE 12.5 , is it possible to add ? if yes could you please share the procedure to start this ? it would be very great for me to set-up. Thanks!Roy
Hello Experts , For Same data ,  if we call DB/API multiple times, its will be impact the DB level performance. Instead of calling each and every  time for all callers , shall we call API very first day of the call and store the infomrations into ses...
Dear experts, I need some clarfications on ICM admin scripts, i can see they are three frequency  sections like seconds , mintues and hours to run the scripts,  so if i set some data in admin scripts to pass into IVR through routing scripts,for examp...
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Member Since ‎08-30-2021 05:50 AM
Date Last Visited ‎10-26-2022 12:09 AM
Posts 38
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