When agents make manual outbound calls , the skill group is displayed as CUCM_PG_1.Cisco_Voice.defa  in Livedata.Is there a way to change / mask the skill group to some other name so that supervisors can view in CUIC as manual outbound.

Dear Experts,I facing error on taking the backup its giving error as "unable to create backup storage directory :/common/drf/2019-07-11/Have checked the SFTP , FTP , Free TFTPD all i have tried and also restarted CISCO DRF MASTER , and LOCAL services...

Dear all,We have installed and configured remote expert mobile and tested with the sample links for expert assist and agent and calls and videos are working fine.Now the customer want to integrate with UCCE and configure Finesse gadget so that calls ...

Here in one customer site (UCCE Environment) they need agents only to run and view specific reports and they don't need to see other reports which belong to other teams. Please advice if there is a possibility to do this in CUIC.

Dear All, We are facing an issue in CCMP 11.0 configuration where the Provisioning Services cannot be started in services.msc. Below is a part of the logs for information. 2016-03-03 12:31:41,383 FATAL [1976] Runtime.ProvisioningController           ...