rjoshi
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Member since ‎10-27-2021
‎11-03-2021

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Hello, Is there a way for us to intercept whether it was the agent or the Customer who ended the call using Cisco CTI Server Message Protocol. Any help would be appreciated. We could not find any event that would provide us with that information
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Member Since ‎10-27-2021 11:40 AM
Date Last Visited ‎11-03-2021 11:51 AM
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