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I am working on a widget based on the Webex CC JavaScript SDK (headless widget).Now there is a requirement to, at the end of an interaction, retrieve the transcript or recording of that interaction (using Webex CC Capture APIs).
Is there a way to ge...
I received the following payload when subscribing to the eAgentOfferContact event.
{
"data": {
"agentEmailId": "saeedayesha629@gmail.com",
"agentId": "8bebb975-2bfb-4901-b464-fb014602a7f9",
"eventTime": 1739127559815,
...
I’m working with Webex and handling email tasks. I need to determine whether an upcoming email task is part of an existing thread or if it starts a new thread.
Are there specific identifiers or headers in Webex that help track email threading? How do...
Hello,I am working with the email media for Webex Contact Center and I am looking for an API that allows me to retrieve the content of an email task, including the subject, sender, and body content.
Can anyone guide me on which API or endpoint I shou...
That means the agent will need to log in twice — once for their regular desktop login, and another time for the OAuth 2.0 authentication to access the Capture APIs.
is it possible to get the email subject and content within custom web component by subscribing the event i.e
eAgentOfferContact{
"data": {
"agentEmailId": "saeedayesha629@gmail.com",
"agentId": "8bebb975-2bfb-4901-b464-fb014602a...
@bill.king1
I have a web custom component for Webex CC.
In which I am receiving data through an event listener.I need the email task’s body, subject, and related content within the event listener.
The API you mentioned provides a list of all open an...
I tried this API and compared the response with the orgId, but while the names match, the IDs do not. I'm looking for the correct organization ID specifically for the organization profile.
