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Chris.higginbottom
Level 1
Level 1
Member since ‎11-17-2009
‎01-29-2021
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  • 21 Posts
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  • 10 Helpful votes Received
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CUIC 8.0(3) - No Data in Agent Realtime reports

05-12-2011
Hi All,We are just installing CUIC integrated to UCCE 8.0 and seem to be having a problem with Agent Real Time reports.When running the reports we can select the agents configured within ICM however the report is blank once run.The problem also effec...

CAD 7.2 (1) Synchronisation Issues

04-04-2011
Hi All, I'm just building a UCCE 7.2 lab so that I can run over a specific upgrade route for a customer. However I'm just having issues with getting CAD up and running in the lab. I have a Progger installed and I've had to place the CAD services on a...

CAD Agent Desktop - Making 2nd call to Back office staff

10-04-2010
Hi All, Does anyone have a solution to the following question from a customer? “Whilst an agent is talking to a caller, it would appear that the only option available to make a second call at the same time ie. in the case where a member of call centr...

System ID for CVP Call Server

10-01-2010
HI,I've just trying to licence the port and redundant ports on 2 CVP call servers. The Cisco Product License Registration Page is asking for “System ID of the installed software. The System ID should be of the format "XXXX-XXXX-XXXX-XXXX", with allow...
Community Statistics
Member Since ‎11-17-2009 02:39 AM
Date Last Visited ‎01-29-2021 01:37 AM
Posts 21
Total Helpful Votes Received 10
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