Hi!I have two ICM scripts:1. Script1Translation Route to IVR IVR Script (ASR)Label Redirect to DN (DN linked to Script2)2.Script2Translation Route to IVR IVR Script (DTMF)When call is transferred from Script1 to Script2 I hear a long beep ( 5-7 secon...

Hello, All!We have group of agents , who must handle outbound(with Outbound Dialer Option) and inbound calls. But, Outbound calls must has higher priority than inbound. For example:1. We have group of 10 inbound talking agents2. We have also 20 calls...

Hello, All!In some situations we need to automatically filling of wrap up codes. For example - agent is in the Outbound mode, customer not home, agent push "Customer not home" button, and after call must fill wrap up code "Customer not home". We want...

Hi All!Our customer has UCCX 7.0 in HA mode with 15 Premium agents lic, he wants to migrate to UCCX 8.0 with 3-years support.Question is - How to count HA feature while migration licensing?When configuring migration with CCX-80-UPGRADE top level part...