Hi Everyone,I am looking to build a report that will show abandoned calls by call type and the number that the caller displayed (if available) and wondered if anyone has anything like this already or could provide assistance.I have tried a query usin...

Hi There.I'm wondering if it is possible to have Cisco Agent Desktop pop an input box at the end of a call that could be used to collect additional information about the call (such as amount collected) this would be after the wrapup code had been ent...