Hello @spazziani, Thank you for contacting Cisco Smart Services and the Global CX Smart Services Support Community. Based on the description, it seems that you have granted access to your customer to the SNTC portal, but they are currently unable to ...

Hi @lucasaraujo, Thank you for the provided information.Allow us some time to validate internally and I will get back to you with new information. Best regards,Jesus

Hi @cfisheracm, Thanks again for the provided information.We have reviewed the information and performed a manual data synchronization. The user is now visible in the SNTC portal. Please try login into the SNTC portal again. Regards,Jesus  

Thanks, for the provided information. Allow us some time to validate and proceed internally. I will get back to you once new information becomes available. Best regards,Jesus  

Hi @lucasaraujo, Thank you for contacting Cisco Smart Services and the Global CX Smart Services Support Community. Based on the issue description, it seems that you are having inconveniences while trying to assign a CBR role in CSAM. Please provide t...