About Nikhil.ranjan

Nikhil.ranjan · 03-29-2022

We have a VG 320 and we have a paging system configured on the one of the analog ports. Suddenly we see that the paging has stopped working and when some one dials the paging number, we get a ring and then static. Here is what we have observed. voi...

Nikhil.ranjan · 03-26-2019

Hello, I am having issue with one of the agents while recording the screen using WFO. THe screen recording for the agent is blurred out and the recording is unable to be viewed. Kindly suggest what troubleshooting steps needs to be followed in this ...

Nikhil.ranjan · 01-17-2019

Hello There, I am trying to sync Jabber with outlook calendar. Currently the option that I have is, go to Options> Calendar > Select Microsoft and Apply. In that case the Jabber is asking for the outlook server Ip or hostname. User have to manually...

Nikhil.ranjan · 07-29-2018

Hello Guys I am trying to setup WFO recording for agents. I have configured Server based recording. I am importing UDP, Phones and CSF from the CUCM in to the VOIP devices in the WFO. I am still wondering as how to setup call recording for agents a...

Nikhil.ranjan · 05-02-2018

Hi there, Is there any document available that would tell me how the media negotiations during a call and how can I read the CUCM logs to verify. Also how to we get to know if the calls has failed due to media resources issue by checking the cucm l...

Nikhil.ranjan · 03-29-2022

Only one port is having issue, others are working fine. Could this be issue on the Paging device as well.

Nikhil.ranjan · 10-07-2019

Just to add one more thing to what Deepak said, if there is a shared device then only one device should be associated with the rmcm user.

Nikhil.ranjan · 08-22-2019

Hello Luis, I did refer to the document and this resolved my issue. Thanks for the help. ThanksNikhil

Nikhil.ranjan · 07-29-2018

Thanks Ayodeji Okanlawon, for excellent analysis. This is get me going. Thanks so much for your support any way.

Nikhil.ranjan · 07-29-2018

I had the same issue. The packets are sent as do not fragment. Generally it is the case that the larger are fragmented and then sent across the network. Since the packets are marked as do not fragment, router has no option to drop those packets. I...

Member Since	‎09-21-2016 12:55 AM
Date Last Visited	‎04-01-2022 12:03 AM
Posts	51
Total Helpful Votes Received	21

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VG 320 Static on call

Blurry Screen Recording - AQM

Jabber With Outlook Calender

WFO Call Recording Setup

Check Media Resource Negotiation in CUCM logs

Re: VG 320 Static on call

Re: UCCX 11 Finesse desktop Device associated

Re: Blurry Screen Recording - AQM

Re: Check Media Resource Negotiation in CUCM logs

Re: Change MTU Size of the Call Manager