Hello guys,Need help about the features that the basic Cisco IP IVR has.I was looking for if I can have the calls queuing when all agents are busy, something like a waiting line so I don't lose the calls and voicemail is not a option for me also.If a...

Hello guys, I have some questions about the new Cisco tool KTN (Know the Network).1 - Can I run the software via VPN on the network I would like to discovery?If yes, Should I put the mac address of my network card or of the vpn adapter?2 - Can someon...

Hi everyone,Here is my scenario:I have a Ip telephony network with cisco 7912 and 7960 with a CM 4, I need to configure the boos and secretary phones, the boss has a 7912 and the sec has a 7960. here is what need to be done:The boss can´t take any ca...

Hello, I´m on a network witha  lot of switches, I configured auto QoS on non C2950 SI, but now I need to configureQueueing and Scheduling on those, because they do not support auto QoS. Witch command can I use to to this, andhow I can check if is wor...