We are building a call manager cluster to support an office in Mumbai India.  Does anyone have an example of a dial plan configuration for India? Should we be looking to install a India numbering plan file? ... View more

We have a non-gatekeeper controlled intercluster trunk setup between a 6.1.3 cluster (clusterA) and a 4.1.3 cluster (clusterB). The phones and the Intercluster trunks in each cluster are in separate regions and the codec between these regions are set to G729. When I place a call from clusterA to device in clusterB the phone in clusterA is communicating using a G711 codec and the phone in clusterB is communicating using a G729 codec. If we use wireshark to look at this call we see a transcoding resource in clusterA involved in this call. When I place a call from clusterB to device in clusterA the phone in clusterB is communicating using a G711 codec and the phone in clusterA is communicating using a G711 codec. If we use wireshark to look at this call we see a transcoding resource in clusterA involved in this call. When we setup a non-gatekeeper controlled intercluster trunk between two 6.1.3 clusters using the same configurations parameters, the calls no matter who initiates the call uses a G729 codec on both side with no transcoding resource involved.   Any ideas as to what could be causing this?   ... View more

Is there a way through RTMT that you can proactively monitor the health of an intercluster trunk and set up alerts if the trunk is not available or unable to process calls? ... View more

I have a Call Manager 6.1.3 cluster w/numerous branch sites connected. These sites are WAN connected via MPLS links, each site has it's own MGCP voice gateway with a PRI and local trunks to provide services to that site. I have loaded up these gateways with DSP's to provide conference and transcoding resources so that the sites are not going after these resources across the WAN. The other day one of the users was on a PSTN call and they got a message on their phone "DSP timeout" there was dead air on their call and then as quickly as it happened the call came back and they were able to finish the call. I have looked at the gateway (2851 ver.12.4 (15)T3), no error messages. Any ideas. ... View more

Version 2.1 of the video advantage software can run on Windows Vista 32 bit but not 64 bit. Is the a version of video advantage for Windows Vista 64 bit ... View more

How is NIC teaming enabled on UCM 6.1 servers. I thought it was via the "set network failover" command but I am not able to get this working ... View more

UCM version 6.1, PRI coming in on an MGCP Gateway. The user call forwards their line to this cell phone and when the call from their desk comes to their cell phone it has the calling line ID of the office and not the caller. Is there a way to configure that for call forwared calls only ... View more

We recently deployed UCM ver 6.1 and we have had some IP communicator issues with one way or no-way audio. In version 4.X we implemented the IP Address Autodetection URL fix and we have not had any issues. Is this issue corrected the same way in ver 6.1? Where do I find the app. ... View more

In UCM 6.1 is the a way to configure distinctive rings for internal and external calls. In legacy PBX's you had the ability to vary the ring cadence based on whether the call was from and internal source or an external source ... View more

We are rolling out a new UCM 6.1 cluster and I am having an issue with the CCMUSer page, I put in the link below: https://<server IP Addr.>/ccmuser/, I get the logon page, put in the user name and password and I get returned to the logon page. What am I missing ... View more

Call Manager 6.0 build, I want to use route filters and the numbering plan that I need is Japan. The only numbering plan I see is North America. How do I add the Japanese numbering plan? ... View more

We purchased cisco reccommended servers for a new 6.0, configured the arrays as instructed but can't seem to figure out a way to cinfigure the nics in a team. The servers are HP DL380 G5 ... View more