Hi all,
I have already installed the Google Maps ScreenPop Gadget on Finesse and I can see the gadget but it's not loading the map (screenshot attached). I have the API KEY from google and I've added it into the .js file (GoogleMapsScreenPop.js).
C...
Hi All,As you seem in the subject of this discussion I would like to configure a Gadgets in which the Agent is able to write down notes after a call and these notes are sent to the external SQL database.Thanks in advance.Kind regards,
Hi,
I have 30 Cisco Unified CCX Licensed Outbound Agent Seat but my boss wants to limit the number of agents who log in UCCX to 20, is it possible to configure on UCCX version 11.5.1.10000-61?
Thanks in advance.
Kind regards,
Daniel
Hi Terry,
I have a doubt about what you said and I would like to clarify it. When the call is established, is the RTP traffic between, for instance, Cisco IP phone which is behind CUCM and external mobile number (in the PSTN) handled by CUCM or thi...
Hi Denise,Thank you very much for your comment. I would like to configure the second option, the gadget will send the text directly to the SQL database. Could you please let me know why it's not recommendable? Thank you for your help.Daniel
